Brand & Creative Challenges
ABOUT
As Lead Graphic & Content Designer at I-Fulfilment, I was tasked with creating a scalable, video-based onboarding system to replace time-intensive training.
This included scripting, filming, editing, motion design, and delivering accessible training videos optimised for internal platforms.
I-Fulfilment relied heavily on in-person training, which made it difficult to scale internal and client onboarding efficiently. Training delivery lacked consistency across departments and required repeated involvement from team leaders.
BRAND’S MISSION
I-Fulfilment aims to modernise global logistics and 3PL services through automation and efficiency. Their goal is to empower both employees and clients with streamlined tools, training, and communications that support scalable growth and operational clarity.
CLIENT NAME
I-Fulfilment
www.i-fulfilment.com
www.i-fulfilment.com
INDUSTRY
Fulfilment & Logistics (3PL)
TOOLS
After Effects, Premiere Pro, Photoshop, Illustrator, InDesign, PowerPoint
Milanote, Microsoft Forms, Microsoft Planner, Teams
Figma, Midjourney, ChatGPT
Milanote, Microsoft Forms, Microsoft Planner, Teams
Figma, Midjourney, ChatGPT
SKILLS
1. Video Production: Shot and edited full video modules for internal use
2. Instructional Design: Built scalable video frameworks with clear UX hierarchy
3. Scripting & Storyboarding: Collaborated with SMEs to distill processes
4. Post-Production: Motion graphics, subtitles, and platform-optimised exports
5. Content Strategy: Designed repeatable, systemised content to support growth
Training Video System for Employee & Client Onboarding
CHALLENGE
I-Fulfilment’s onboarding relied on in-person walkthroughs, limiting scalability and consistency. Each session demanded time from senior staff, delaying onboarding and creating inconsistencies across warehouses and clients.
The main challenge was develop a scalable video-based training system to streamline learning across departments and external client onboarding
